Refund policy

At LuminaraLabs, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.

Cancellation Policy

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Return Policy

We provide a 14-day return window for unused items returned in their original packaging, which means you have 14 days after receiving your item to post a return. However, we don't issue refunds for used, worn, or damaged items due to normal use or misuse. If you return a non-approved item without a valid reason or outside the 14-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

Refunds may be considered in the following situations , provided the request is submitted within 30 days of receiving your order :

  • Damaged or Defective item - Your item arrived broken or  damaged during shipping 
  • Wrong Item Received - You received a product that does not match what you ordered.
  • Confirmed Order Issue - A verified problem with your order that cannot be reasonably resolved through other means.


To start a return, email us at luminaralabs@luminaralabsclub.com within 14 days of delivery, providing your order number and return reason. If you're inquiring about a refund or return, please specify if there is any particular reason why you'd like a refund or return, including sending any photos or videos in the event that you believe a product is defective. This will help expedite the refund or return process. Our team must approve all returns before you ship the product back. If your return is accepted, we’ll send you instructions on how and where to send your package. Please contact to ask our customer service to make sure you send the package to the right address. The mailing address will be provided via email. Items must be returned in their original packaging and unused state. Include your order number and shipping name in your return package to facilitate prompt processing. Customers bear return shipping costs, except for damaged items upon receipt. Shipping costs are not reimbursed.

Upon receiving your return, we may take up to 10 business days to inspect the item/s. Once we confirm the items are in good condition, please allow up to 40 business days from the confirmation date for the refund process. If you haven't received your refund after we've confirmed processing and successful refund, please contact your financial institution.

We don't issue refunds for used, worn, or damaged items due to normal use or misuse.

All refunds are processed in Canadian. Dollar ($CAD) as per the original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.