Our office hours are 24 hours a day – we respond to most emails within one business day. If you don’t get a response, please check your spam bin!
Please email us at luminaralabs@luminaralabsclub.com for order inquiries, product questions, or general and customer support.
Looking for your order? Click ‘Track Your Order’ in the top menu to view the latest status of your order.
Refunds may be considered in situations where item is damaged or defective, wrong item was received, or there was a confirmed order issue , provided the request is submitted within 30 days of receiving your order.
We provide a 14-day return window for unused items returned in their original packaging.
See our Return and Refund Policy at https://luminaralabsclub.com/policies/refund-policy for more information.